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Here at Citizen New Homes Limited (Signature), we take your privacy seriously.  We are a Controller of personal data for the purpose of the Data Protection Act 2018. Below, we detail what information we collect, why we collect it, who we share it with and how we safeguard it.  We will use your personal information to administer your purchase and to provide appropriate support and advice, and place you in contact with organisations of your choice, that will offer support that you control, however, we will share it with appropriate third parties where there is a legal justification. The Purposes for which we collect your personal data include the following:

  • Regulatory purposes
  • Management of homes
  • Advice on outright purchase and shared ownership
  • Collection of rents, other sums and receipt of benefits
  • Money/debt advice and employment
  • Maintenance and repair of homes
  • Legal Proceedings
  • Health & Safety requirements for tenants and staff
  • Prevention and reduction of crime including fraud
  • Equal Opportunities monitoring
  • Marketing, research, monitoring and survey

 For some information, we do not need to seek your consent to hold or process it as it is part of our performance of a contract. We obtain your personal identifiable information in order to conduct our normal business operations, as a private limited company, whose nature of business is the construction of domestic buildings.

We wish to provide you with updates about events, services and other information that we believe are helpful to you in relation to the services that we provide. We may communicate such information to you by post, telephone or email (unless you have registered with the appropriate Preference Service or have indicated to us that you do not require certain forms of communication). In the event that we perform monitoring, research and survey services we may use an external service company to contact you on our behalf. In such circumstances we ensure that legal obligations of confidentiality and information security are placed upon our service providers. If at any time you wish that your information is not used for direct marketing please contact our Customer Service Centre, operated by Citizen Housing Group Ltd on our behalf on 0300 790 6555.

Signature will never sell your information to third parties.  For the purpose of this privacy notice we are the “controller” of your personal data as we determine the purposes and content of this information and the methods of processing.

To view our Privacy Notice please click on the link below:

Signature Privacy Notice 20231004